Shipping Policy

Thank you for shopping with Jayme Garden. We specialize in shipping live plants, seeds, cuttings, bulbs, and other natural products across the United States.

Shipping Locations

We currently ship within the United States only. We do not offer international shipping at this time.

Order Processing Time

All orders are processed within 3–7 business days (Monday–Friday, excluding holidays).

• Some items may require additional preparation before shipment.
• During peak seasons (spring and fall), processing times may be extended.
• In certain cases, processing may take up to 2–4 weeks depending on product availability and readiness.

Shipping Time

Once shipped, delivery typically takes 3–7 business days, depending on the destination and carrier.

Please note that delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or high seasonal demand.

Split Shipments

Orders may be shipped from multiple locations and may arrive in separate packages at different times.

Tracking Information

Tracking details will be provided when available. Some shipments (such as seeds sent via standard mail) may not include tracking.

Shipping Carriers

We use trusted carriers such as USPS, UPS, and other regional delivery services depending on the product and shipping location.

Incorrect Address

Please ensure that your shipping address is correct at checkout. Jayme Garden is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

Once an order has been shipped, it is the responsibility of the carrier. We are not liable for delays, lost packages, or delivery issues caused by the shipping carrier.

Delivered but Not Received

If tracking shows that your package has been delivered but you have not received it, please:

• Check with household members or neighbors
• Contact your local carrier or post office
• Allow 24–48 hours for possible delivery updates

Jayme Garden is not responsible for packages marked as delivered by the carrier.

Shipping of Live Plants

Live plants may experience stress during transit, including wilting or leaf drop. This is a normal part of shipping live products and does not indicate damage or failure.

Weather Conditions

We may delay shipping in extreme weather conditions to protect the health of live plants.

Contact Information

If you have any questions regarding your order, please contact us:

Email: info@jaymegarden.com
Phone: +1 (931) 326-9985