FAQ – Frequently Asked Questions

Welcome to Jayme Garden's FAQ! Here you’ll find answers to common questions about our products, shipping, returns, and more. If you still have questions, feel free to contact us at info@jaymegarden.com — we’re happy to help!

🌍 1. Where do your products ship from?

At Jayme Garden, all seeds, scionwood cuttings, plants, and bulbs are shipped directly from our trusted growers and suppliers across the United States.
This ensures faster delivery and maximum freshness. Some orders may arrive in separate packages if items are sourced from different partners.

🚚 2. How long does it take to process and ship my order?

  • Processing Time: 3–5 business days

  • Shipping Time: Varies by location and carrier.
    Once shipped, you’ll receive a tracking number (if available) to monitor your delivery.

🎁 3. Do you offer free shipping?

Yes! We offer FREE shipping on all orders within the United States — no minimum required.

🌿 4. What if my plant, seeds, bulbs, or cuttings arrive damaged?

If any item arrives damaged, contact us at info@jaymegarden.com within 3 days of delivery.
Please include:

  • Your order number

  • Clear photos of the damaged item and packaging

  • A short description of the issue

We’ll arrange a free replacement or a refund promptly.

🔄 5. Can I return seeds, bulbs, scionwood, or cuttings?

We only accept returns or offer replacements for damaged items.

  • No returns are required for damaged seeds, bulbs, or cuttings — just send us proof.

  • We do not accept returns for unopened or opened seed packets without damage, or for change of mind.

For full details, visit our Return & Refund Policy.

🌱 6. Do you guarantee germination or plant survival?

We guarantee the health and quality of your seeds, plants, and cuttings when shipped.
However, we cannot guarantee germination or plant survival after delivery, as success depends on factors like:

  • Climate & environment

  • Soil quality

  • Planting methods

  • Ongoing care

📦 7. Why did I receive my order in multiple packages?

Since we work with several U.S.-based suppliers, different items in your order may be shipped separately to ensure faster delivery and product freshness.

💬 8. How can I contact Jayme Garden?

For any inquiries, email us at info@jaymegarden.com.
We typically respond within 1–3 business days.

🛠 9. What should I do if I have an issue with my order?

Please contact us before leaving a negative review. We're committed to resolving any issues quickly and fairly.
Email us with:

  • Your order number

  • Clear photos of the package and items

  • A brief description of the problem

Our team will be happy to assist you!