FAQ – Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?

Orders are processed within 3–7 business days (Monday–Friday). During peak seasons, processing times may be extended, and in some cases may take up to 2–4 weeks depending on product readiness.

How long does shipping take?

Once shipped, delivery typically takes 3–7 business days. Delivery times may vary depending on location, carrier delays, and seasonal demand.

Will my order arrive in one package?

Not always. Orders may be shipped from multiple locations and may arrive in separate packages.

Do you provide tracking?

Tracking is provided when available. Some items, such as seeds shipped via standard mail, may not include tracking.

My package says delivered, but I didn’t receive it. What should I do?

Please check with neighbors or household members and contact your local carrier. Carriers may mark packages as delivered before final drop-off. Jayme Garden is not responsible for packages marked as delivered.

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Products

What exactly will I receive?

You will receive seeds, cuttings, bulbs, roots, or starter plants as described in the listing. Photos are for reference only and represent mature plants or expected growth.

Are your plants fully grown?

No. Most plants are shipped as young starter plants, cuttings, or bare-root specimens. Size and fullness may vary.

Do you sell seeds or live plants?

We offer a variety of products including seeds, live plants, cuttings, bulbs, and roots. Please read each product description carefully before purchasing.

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Plant Care & Growth

Why does my plant look stressed after delivery?

Shipping stress is normal for live plants. Wilting, leaf drop, or dryness may occur during transit. With proper care, most plants recover quickly.

Do you guarantee plant growth or germination?

No. Growth and germination depend on many factors such as environment, care, soil, and climate. We cannot guarantee specific results.

How do I know if my plant is still alive?

You can perform a scratch test on the stem. If the inside is green, the plant is still alive and can recover.

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Returns & Refunds

Do you accept returns?

Due to the perishable nature of plants and seeds, most items are non-returnable.

What if my order arrives damaged?

Please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the case and provide a suitable resolution if applicable.

Can I get a refund if I change my mind?

We do not offer refunds for change-of-mind purchases. Please review product details carefully before ordering.

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Additional Information

Do you ship to all states?

Some states have agricultural restrictions. Certain items may not be available for shipping to specific locations.

Can I cancel my order?

Orders can only be canceled within a short time after being placed. Once processing has begun, cancellations may not be possible.

How can I contact you?

Email: info@jaymegarden.com
Phone: +1 (931) 326-9985

We typically respond within 24–48 business hours.