Refund policy

At Jayme Garden, we specialize in live plants, seeds, cuttings, and other natural products. Due to their perishable and variable nature, please review our policy carefully before placing an order.

🔄 Return Window (Strict)

You must contact us within 48 hours (2 days) of delivery to report any issue.

  • Based on carrier tracking delivery date
  • Requests after this period will not be accepted under any circumstances

🌿 Nature of Our Products (Very Important)

All items sold (plants, seeds, cuttings, bulbs, scionwood) are natural and perishable products.

We do NOT guarantee:

  • Germination
  • Growth success
  • Survival after planting

Success depends on factors outside our control, including:

  • Climate & temperature
  • Soil conditions
  • Watering & care
  • Planting method
  • Buyer experience

👉 By purchasing, you acknowledge and accept these risks

❌ All Sales Are Final

We do NOT accept returns, refunds, or replacements for:

  • Failure to grow or germinate
  • Buyer dissatisfaction or change of mind
  • Opened seed packets
  • Healthy plants, cuttings, bulbs, or scionwood
  • Shipping delays caused by carriers
  • Incorrect planting or care

🚚 Shipping Responsibility

Once the order is shipped and handed to the carrier:

We are NOT responsible for:

  • Shipping delays
  • Lost or stolen packages
  • Transit damage caused by the carrier

However, we may assist you in filing a claim with the shipping carrier if needed.

⚠️ Damaged or Incorrect Items (Case-by-Case Only)

We only review claims if:

  1. You ACCEPT the package (do not refuse delivery)
  2. You contact us within 48 hours
  3. You provide clear photos of:
    • Outer packaging
    • Shipping label
    • Item condition (multiple angles)

If approved, we may offer:

  • Replacement (preferred solution), OR
  • Partial refund (at our discretion)

👉 Returns are generally NOT required due to the perishable nature of the products

🌱 Live Plant Policy (Important Clarification)

  • Plants may experience stress during shipping (leaf drop, minor damage) — this is normal
  • This does NOT qualify for refund or replacement
  • We do NOT guarantee plant survival after delivery

🚫 Return Shipping

  • We do NOT require returns in most cases
  • If a return is approved (rare), instructions will be provided
  • Unauthorized returns will NOT be accepted

⚠️ Additional Conditions

We are NOT responsible for:

  • Incorrect or incomplete shipping addresses
  • Packages refused by the buyer
  • Damage caused by improper care or handling after delivery

We reserve the right to deny any request that does not meet the policy requirements.

📩 How to Submit a Claim

Email: info@jaymegarden.com

Include:

  • Order number
  • Clear photos (required)
  • Description of the issue

Response time: 1–5 business days

⚡ Quick Summary

  • Contact within 48 hours only
  • No guarantee of growth or survival
  • All sales are final
  • No refunds for user error or plant performance
  • Damage claims require photo proof
  • Resolution is case-by-case

📞 Contact

Email: info@jaymegarden.com
Phone: +1 (931) 326-9985