Refund policy

Return & Refund Policy

At Jayme Garden, we specialize in live plants, seeds, cuttings, bulbs, and other natural products. Due to their perishable and variable nature, please review this policy carefully before placing an order.

🔄 Return Window (Strict)

You must contact us within 48 hours (2 days) of delivery to report any issue.

  • Based on carrier tracking delivery date
  • Requests submitted after this period will not be accepted under any circumstances

🌿 Nature of Our Products (Important)

All items sold (plants, seeds, cuttings, bulbs, scionwood) are natural and perishable products.

We do NOT guarantee:

  • Germination
  • Growth success
  • Plant survival after planting

Success depends on factors outside our control, including:

  • Climate and temperature
  • Soil conditions
  • Watering and care
  • Planting method
  • Gardening experience

By purchasing, you acknowledge and accept these risks.

❌ All Sales Are Final

All purchases are considered final. We do NOT accept returns, refunds, or replacements for:

  • Failure to grow or germinate
  • Plant decline after delivery
  • Buyer dissatisfaction or change of mind
  • Opened seed packets
  • Healthy plants, cuttings, bulbs, or scionwood
  • Incorrect planting or care
  • Shipping delays caused by carriers

🚚 Shipping Responsibility

Once the order is shipped and handed to the carrier, we are NOT responsible for:

  • Shipping delays
  • Lost or stolen packages
  • Transit damage caused by the carrier
  • Packages marked as Delivered

However, we may assist you in filing a claim with the shipping carrier when applicable.

⚠️ Damaged or Incorrect Items (Case-by-Case Only)

We only review claims if ALL conditions are met:

  • You accept the package (do not refuse delivery)
  • You contact us within 48 hours
  • You provide clear photos of:
    • Outer packaging
    • Shipping label
    • Item condition (multiple angles)

If approved, we may offer at our discretion:

  • Replacement (preferred solution)
  • Store credit
  • Partial refund

Returns are generally NOT required due to the perishable nature of our products.

🌱 Live Plant Policy

Live plants may show signs of shipping stress, including:

  • Wilting
  • Leaf drop
  • Minor cosmetic damage

This is normal and does NOT qualify for refund or replacement.

We do NOT guarantee plant survival after delivery.

🚫 Return Shipping

We do NOT require returns in most cases.

If a return is approved (rare), instructions will be provided.

Unauthorized returns will NOT be accepted.

⚠️ Additional Conditions

We are NOT responsible for:

  • Incorrect or incomplete shipping addresses
  • Packages refused by the buyer
  • Damage caused after delivery
  • Improper handling or care

We reserve the right to deny any request that does not meet the policy requirements.

📩 How to Submit a Claim

Email: info@jaymegarden.com

Please include:

  • Order number
  • Clear photos (required)
  • Description of the issue

Response time: 1–5 business days

⚡ Quick Summary

  • Contact within 48 hours only
  • No guarantee of growth or survival
  • All sales are final
  • No refunds for user error or plant performance
  • Damage claims require photo proof
  • Resolution is case-by-case